Value Stream Map: Order-to-Delivery Process

Midwest Premier Logistics

Process Flow Overview

CUSTOMER

Customer Order (EDI/Portal/Email)

ORDER MANAGEMENT

Order Receipt (5 min) → Order Validation (15 min) → Inventory Check (10 min) → Order Confirmation (5 min)

TRANSPORTATION PLANNING

Load Building (20 min) → Rate Shopping (45 min) ⚠ → Carrier Selection (15 min) → Tender to Carrier (10 min) → Carrier Acceptance (2-4 hrs) ⚠

WAREHOUSE OPERATIONS

Pick Wave Release (5 min) → Order Picking (45 min) → Packing/Staging (30 min) → Load Trailer (45 min) → BOL Generation (10 min)

TRANSPORTATION EXECUTION

Driver Check-in (15 min) → Trailer Inspection (10 min) → Departure Scan (5 min) → In-Transit Tracking → Delivery Confirmation (15 min)

Process Metrics Summary

PhaseStepsTotal TimeValue-Add TimeWait TimeSystems
Order Management435 min30 min5 minSAP, WMS
Transportation Planning53-5 hrs1.5 hrs2-4 hrsTMS, DB2
Warehouse Operations52.25 hrs2 hrs15 minWMS
Transportation Execution5Variable45 minN/ATMS, FourKites

Total Lead Time: 6-8 hours (same-day) to 24+ hours (standard)

Pain Points Identified ⚠

1. Rate Shopping (45 min)

2. Carrier Acceptance (2-4 hrs)

3. Data Silos

Handoff Points (Integration Gaps)

FromToIntegration TypeFrequencyReliability
SAP → TMSManual CSVDaily95%
SAP → WMSBatch APIHourly98%
WMS → TMSReal-time APIEvent-driven99%
TMS → CarrierEDI 204/990Real-time97%
TMS → FourKitesAPIReal-time99%
WMS → DB2QueryOn-demand99%

AI Workflow Opportunities

Quick Wins (0-3 months)

  1. Rate Shopping Automation
    • Input: Lane, weight, equipment, date
    • Output: Ranked carrier options with confidence scores
    • Savings: 30 min/load × 50 loads/day = 25 hrs/day
  2. Exception Alerting
    • Monitor: Delivery appointments, carrier acceptance, temp readings
    • Alert: Proactive notification with recommended actions
    • Impact: Reduce reactive fire-fighting by 40%

Medium-Term (3-6 months)

  1. SOP Digitization
    • Convert 40+ SOPs to structured workflows
    • Enable AI-assisted training and compliance checking
    • Reduce onboarding time by 50%
  2. Demand Forecasting Integration
    • Combine historical data with customer forecasts
    • Pre-position inventory, pre-book carrier capacity
    • Improve on-time delivery by 3-5%

Long-Term (6-12 months)

  1. Autonomous Planning
    • AI builds loads, selects carriers, tenders shipments
    • Human approval for exceptions only
    • Target: 80% touchless load execution

Document Owner: Sarah Chen, VP Operations
Last Updated: 2026-01-15
Version: 1.2